Refund Policy for KeepNest

Effective Date: 2025-03-01

Thank you for choosing KeepNest. This Refund Policy explains when refunds may be available for KeepNest services and subscriptions.

1. General Refund Policy

KeepNest offers refunds in accordance with applicable consumer protection laws and the purchase terms presented at checkout or in the relevant app store.

2. Eligibility for Refunds

• Subscription-Based Services: If you purchased a subscription to KeepNest, you may be eligible for a refund if the request is made within 14 days of the initial purchase, subject to the applicable law and usage conditions.
• One-Time Purchases: Refunds for one-time purchases may be available within 7 days of purchase if the service has not been used or activated.
• Technical Issues: If a technical issue prevents you from using KeepNest as intended and the issue cannot be resolved in a reasonable time, you may be eligible for a full or partial refund.
• Accidental Purchases: If you accidentally purchased a service, please contact us immediately at [email protected]. Refunds for accidental purchases will be reviewed case by case.

3. Non-Refundable Situations

• Refund requests made after the applicable refund period.
• Services that have been used beyond minimal trial usage.
• Failure to cancel a subscription before the renewal date.
• Refunds for promotional, discounted, or free-trial offerings when the relevant terms state otherwise.

4. How to Request a Refund

If you believe you are eligible for a refund, please:

1. Contact our support team at [email protected] with the subject line "Refund Request."
2. Include your name, purchase email, order ID, and reason.
3. Our team will review your request and respond within 5-7 business days.

5. Refund Processing

Once approved, refunds are processed back to the original payment method. Processing time depends on the payment provider.

6. Regional and Legal Compliance

KeepNest aims to comply with applicable consumer protection laws in every region where our services are offered.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Refund Policy, contact us:

• Email: [email protected]
• Website: keepnest.dev